These Terms govern your use of Rovly. Rovly is operated by Jack Van Hooft trading as a sole trader in Australia. Plain English where possible, but specific where it counts. By creating an account or paying for a subscription, you agree to be bound by these Terms.
Rovly (referred to as "Rovly", "we", "us" or "our") is a software service operated by Jack Van Hooft, an Australian sole trader. Our service is delivered through the website rovly.io and the Rovly application.
In these Terms, "you" or "your" means the coach, business owner or other person who has agreed to these Terms by signing up, paying for a subscription, or otherwise using Rovly.
To use Rovly you must be at least 18 years old and able to form a legally binding contract under the laws that apply to you. Rovly is intended for use by professional fitness coaches and coaching businesses, not by their end clients.
You're responsible for everything that happens on your account. Keep your password safe, don't share your login, and tell us promptly if you suspect unauthorised access. We may suspend or close any account we reasonably believe is being misused.
Rovly automatically generates branded progress reports for your coaching clients. To do that, on your authorisation, Rovly connects to the coaching platform you already use (such as Kahunas, EverFit, Trainerize or HubFit) using credentials you provide, retrieves your clients' data (weight, check-ins, photos, habits and similar), and produces reports that are delivered through your Rovly dashboard and by email.
Rovly is a tool you use in your own coaching business. We are not your clients' coach, dietitian, doctor or therapist. Nothing we generate is medical, nutritional or psychological advice. It's a presentation of the data your clients submitted to your coaching platform.
Rovly is sold on a recurring monthly subscription. The plan you select at checkout (for example Starter, Growth or Elite, including any "founding coach" pricing offered to early customers) sets your monthly fee, included client volume and feature scope. Current pricing is published on our pricing page.
Payments are processed by Stripe. By subscribing, you authorise us (via Stripe) to charge your nominated payment method the applicable subscription fee at the start of each billing period, plus any applicable taxes (such as GST where required by Australian law). Fees are quoted in the currency shown at checkout.
Founding-tier pricing, where offered, is locked at the rate displayed at sign-up for as long as your subscription remains continuously active. If your subscription lapses, the founding rate is not guaranteed to be available on reactivation.
You can cancel your subscription at any time from your dashboard or by emailing hello@rovly.io. Cancellation takes effect at the end of your current billing period, you keep access until then, and you are not charged for the next period.
We don't pro-rate refunds for unused time in a billing period that has already been paid for, except where required by Australian Consumer Law (see section 12) or as set out in section 5.
We may change subscription pricing for new sign-ups at any time. For existing paying subscribers, any price increase will be notified to you at least 30 days in advance by email, and will only take effect on a future billing period. Founding-coach pricing is locked as described in section 4.2.
If a payment fails, we'll try again over the following several days. If we still can't collect after a reasonable retry window, your access may be suspended until the payment succeeds. Persistent failure may result in cancellation under section 15.
We offer a goodwill refund window: if you cancel within 7 days of your first paid invoice and have not generated more than a minimal amount of report activity, you can request a refund of that first payment. After this period, payments for completed billing months are non-refundable, except where a refund is required by law.
Refund requests should be sent to hello@rovly.io with your account email. We aim to action eligible refunds within 10 business days.
You are responsible for:
Rovly connects to coaching platforms (Kahunas, EverFit, Trainerize, HubFit and, over time, others) using credentials you give us. You authorise us to access your account on those platforms on your behalf, solely to retrieve the data needed to generate reports for your clients.
We don't control those third-party platforms. If they change their interfaces, restrict access, suspend your account, or go offline, parts of Rovly may stop working until we adapt. We'll make commercially reasonable efforts to keep connectors working but can't guarantee any specific platform will remain supported indefinitely.
Rovly itself relies on a small number of sub-processors to operate. The current list is published in our Privacy Policy.
Rovly's software, brand, design, templates, documentation and the underlying systems are owned by Jack Van Hooft and are protected by intellectual property laws. We grant you a non-exclusive, non-transferable, revocable licence to use Rovly during the term of your subscription, for the purpose of running your own coaching business.
You must not copy, modify, reverse-engineer, decompile, scrape or attempt to derive the source code of Rovly, except to the extent that applicable law expressly permits despite this clause. You must not resell or sublicence access to Rovly without our written permission.
You retain ownership of the data you and your clients put into your coaching platform and that Rovly retrieves on your behalf ("Coach Content"). You grant us a worldwide, royalty-free, non-exclusive licence to host, process and display Coach Content as needed to provide Rovly to you. This licence ends when your account is closed (subject to the retention rules in our Privacy Policy).
Reports produced by Rovly are derived from Coach Content using our software and templates. You may use reports freely in your coaching business and share them with your clients. The underlying template designs, code and brand assets remain ours.
If you send us feedback, feature requests or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them to improve Rovly, without any obligation to compensate or credit you.
Our handling of personal information, including your clients' data, is set out in detail in our Privacy Policy, which forms part of these Terms. Please read it.
In short: we treat client data as a custodian on your behalf. We use it to generate reports for your business, we don't sell it, and we use a small list of sub-processors (Vercel, Supabase, Cloudinary, Anthropic, GoHighLevel and Stripe) to operate the service.
You must not, and must not allow anyone using your account to:
We may suspend or close your account if you breach this section, with or without notice depending on severity.
We aim to keep Rovly available 24/7 but we don't promise that it will be uninterrupted, error-free, or available at any particular time. Planned maintenance, third-party outages (including coaching platforms and our sub-processors), and force-majeure events may cause downtime.
Where downtime exceeds 72 consecutive hours and is caused by a fault solely within our control, you can request a pro-rata service credit for the affected period by emailing hello@rovly.io.
Except as expressly stated in these Terms, Rovly is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all implied warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.
Subject to section 12, and to the maximum extent permitted by law:
These limits apply even if we have been advised of the possibility of the relevant loss.
You agree to indemnify and hold harmless Jack Van Hooft (and any person we engage to help us operate Rovly) from and against any claim, loss, damage, cost or expense (including reasonable legal fees) arising from:
We'll tell you promptly about any claim we want indemnified for, and won't settle a claim that adversely affects you without your consent (not to be unreasonably withheld).
You can cancel any time as described in section 4.3.
We can suspend or terminate your account immediately if:
On termination, your access ends, and we will delete or de-identify your data in line with the retention rules in our Privacy Policy. You can request an export of your Coach Content within 30 days of termination by emailing hello@rovly.io.
Sections that by their nature should survive termination, including IP, indemnity, liability limits, disputes and governing law, survive.
We may update these Terms from time to time. If we make a material change, we'll notify you by email or by a clear notice in the Rovly dashboard at least 14 days before it takes effect, except where a shorter notice is required by law or by a security or compliance issue. Continued use of Rovly after a change takes effect means you accept the updated Terms. If you don't agree, your remedy is to cancel under section 4.3 before the change applies.
These Terms are governed by the laws of New South Wales, Australia. You and we agree to submit to the exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them, except where a non-waivable consumer-protection law requires otherwise.
Before starting court proceedings, both sides agree to try in good faith to resolve any dispute by writing to hello@rovly.io with the details of the issue, and giving the other side a reasonable period (at least 30 days) to respond.
Questions about these Terms can be sent to hello@rovly.io.
Rovly — operated by Jack Van Hooft (Australian sole trader)
Website: rovly.io
Email: hello@rovly.io